Hi. Like everyone has said so far that when you go in store they are all after you to get a sale off you but when it comes to after sales service...well it may as well not exist or brand the company as being from the third world country as it hasn't got the British Western culture it was once meant to have taking pride in its service. Bought sofas and the one side of the furniture came wrong and in fair play the drivers were excellent (they should be promoted to replace the management as they were very polite and sympathetic) but no top managers followed up with phone calls to say they were sorry and would look into not just rectifying the situation asap but also compensate us in way of fuel as we had a fair distance to travel from Newport to Bristol but also throw in a rug or something to keep us as a loyal customer and perhaps refer others to the store....really...Hmmmm!!! As yet, and it has been a few weeks and a big fat ZERO for after sales service.....ZILCH for service. A shame that in UK we have service like this...I feel sorry for the Owner of the company as long as he too is not involved in the careless service. A very dissatisfied couple. Had no choice but to give it one star as you have no choice to give minus stars!!!