After purchasing the the Verona two seater and three seater the seating area collapsed within the first four months and complained as it progressively got worse after six months, according to the Tunbridge Wells branch his is not a fault as it isn’t the frame or the webbing and the foam that has collapsed is not faulty either as it has to be perishing to be classed as a fault. So please can you explain why you replaced the first set of furniture that had the same fault it was the allessi range. You have sent out an independent inspector who was supposed to repair the seating area and he took one look and said he could not repair it, so to me this should be classified as a major fault and you should be in talks with the supplier to address this problem, and also give me some credit I would not be complaining if I wasn’t extremely unhappy with this product and also the way I have been treated by the Tunbridge Wells staff. This is a picture of the problem and we can now no longer sit on this sofa! What a waste of money!