We have spent nearly £5000 on a sofa. Firstly, we were given an ex display sofa, with lots of damages. They then apologised and blamed the delivery being the reason to why the sofa was damaged. They then gave us a new one which again with faults. The sofa hasnt been with us even 3 months and we have contacted customer service on many occasions. And no response, we dont know what we should do. They keep good quality sofas on display in the store and when they give you a sofa, its not of the same quality. Feels cheaper and damaged. The cushion of the sofa has already become flat and side of the sofa has become slanted and they have done nothing about it.