Trustpilot reviews As requested Order No. 479107853 Review of Furniture Village Chris 6 reviews 1 star: Bad 4 hours ago 1 star 1 star, this is mainly for SERVICE! We purchased the Kensington Suite with a foot stool which cost over £400. (the whole suite costing over £3,000) It was all delivered on November 21st. By November 27th a button on the foot stool had fallen off, and also from the day of delivery I reported o the delivery guys that one of the knowles on the couch was scratched, so I called FV to get it fixed. We are now on February 12th and so far between emails going back and forth - the last email I wrote asking for a date for the repairer to come and fix the button and replace the knowle, I received no response, It appears I am dealing with a repair company called Homeserve No connection to the boiler company I found out from a rather short tempered FV Customer Service Agent who also informed me that Homeserve had tried several times to contact me (which was untrue because I checked with Homeserve.) I am told by Homeserve that the long wait is the fault of the manufacturers so the wait goes on! FV are not responding to my emails anymore and it appears have washed their hands of the situation just as other reviews have reported. I would think twice before purchasing any furniture from these large companies in future and feel that they take advantage of their customers after they get the money and wash their hands of any responsibility for damaged goods blaming it on their repairers or the manufacturers! I feel it is down to FV to ensure that repairs are carried out in a timely fashion, and that you should only have to deal with them, and not third parties. Needless to say this was not pointed out at the time of purchase in fact I was told when I enquired about damage on delivery that I was not to worry as FV would deal with it! Edit Delete Share Reply from Furniture Village 2 hours ago Hi Chris I'm sorry to hear nobody has got back to you regarding issues with your sofa and footstool. Can you please send your 9 digit order no. into reviews@furniturevillage.co.uk along with a reference to this review and I will have a look into it for you. Kind regards Peter Trustpilot Choose country United Kingdom About About Jobs Contact Blog Press Community Trust in reviews Support Center Log in Sign up Chrome App Businesses Trustpilot Business Products Plans & Pricing Business Login Follow us on Privacy Policy Terms & Conditions User Guidelines System status © 2020 Trustpilot A/S. All rights reserved. Cookies help us optimize your experience. They are also used for stats, social media, quality assurance and together with our partners, for marketing. By continuing, you accept this. Learn more OK, got it.