I bought two Natuzzi sofas, one reclining, about 4 years ago from Furniture Village in Tunbridge Wells at a total cost of £4500. Roughly 4 months after purchase the reclining sofa seat developed a dent. I complained. Their ‘independent’ expert visited and declared the sofa sound. Fast forward 4 years and the dent in the sofa seat is extremely large. I got a truly independent expert to examine the sofa and produce a report. Evidently the sofa seat padding was of market stall standard, the reclining mechanisms were faulty and many other faults were found. Basically the sofa was made of very substandard materials and pretty poor workmanship. Furniture Village were uninterested and so I took it to the Furniture Ombudsman. The latter, who claim independence, maintain their operation with the funding of many large furniture sellers including Furniture Village. A final case closed offer of £1350 was made with the stipulation of taking both sofas away. No recompense of the furniture report cost of £350 which they required to prove that their furniture was faulty. The offer of £1350 took into account that I had had 4years use of the sofas ie it has cost £2150 for 4 years use of 2 sofas! But no account was taken into the fact that if the sofas had been to normal standard and not faulty I could have expected 12+ years use. Lesson learnt- don’t expect to get what you pay for. Next step - small claims court