Original post date 04 June 2020 My partner and I ordered our selves a £2,500.00 corner sofa in early March from Furniture Village. There were numerous factors that influenced our decision, one of them being Covid-19 and lead times. We had originally settled on a sofa in Harvey's for almost half of the price however we were told that there was a significant lead time as the sofas were made in the middle east and Covid-19 had caused delays. It was suggested if we ordered from Harvey's we should expect delivery mid to late June. After speaking with a member of Staff in Furniture Village, we were advised that their sofas were made in the UK and that the lead time is only 5 weeks. This was the primary reason for us making the purchase with Furniture Village.  I apreciate that we made our order 3 weeks before the UK government enforced lockdown and this is going to cause unforeseen delays, however this does not excuse the lack of information receiced from Furniture Village. We have received no communication from Furniture Village, I have contacted them via online chat twice, been promised calls from the manager at the store we made the purchase for an update and we are yet to receive those calls. The customer service once they have taken your money is appalling. We have now been waiting 11 weeks for our sofa after initially being told 5 weeks and we haven't received any update what so ever. I'm sure if we were to show interest in making another purchase, we would receive a telephone call then. Update 19/06/2020 Still no communication even though we have reached out in numerous ways. They don't answer the phone and their mailbox is full. I am disgusted by the service, it is not hard to pick up the phone and speak with your customers about any problems you are having rather than ignoring the issue and hoping your customers will go away. Seriously considering going to the store now and demanding a refund so that we can look elsewhere. I do not trust that Furniture Village is going to deliver and I'm not sure I even want them to anymore.