Bought a mattress for my special need child. Found out later on the same size mattress will not go through my staircase as there is two sharp bend. Had to return another mattress from ikea for same reason. Tried to call furniture village not to send the mattress and to refund. Gone through voice mail, left message, a very rude lady said it’s ready and I have to pay 100% of mattress price as cancellation fees as it has been made. Finally told me to speak to manager of the branch. I called today, they said they gonna call me back tomorrow. I am a NHS doctor, I am extremely busy, on night shift on that time. But I had to keep me wake up to get the phone call back, which never came. I had to chase them several times before getting someone to speak to again and got the answer that they have ordered it, so no return and no matter it will fit my stair case or not, they will deliver it.