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karen Butler
Bought 2 sofas in October 2018 delivered December. Only ever cleaned with stuff I purchased from them. I now have leather sofas that are peeling. They sent some one out to have a look on Wednesday they phoned me Thursday to say it was contaminated but he can't say what with and that its not a manufacturer fault he only looked and rubbed sides with white cloth (different leather to cushions). And to be told it's basically my fault because it could of been on my clothes, then I was told even what people eat or drink comes through your pores. So basically don't buy leather from furniture village if you intend to eat and drink and sit on your sofas. I was also asked by another employee why I was cleaning it and I said because its dirty bearing in mind sofas are light grey to be asked well how are they dirty, well because we sit on them. She put phone down on me in the end because she said I was shouting I wasn't I was annoyed to be made to feel stupid.
4 years ago
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Furniture Village has a 1.3 average rating from 1,025 reviews

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