Ordered a £3800 leather sofa ,two chairs and footstool. Assured it was “ made in Britain” display model had wide Velcro’s strips sticking the back support cushions to the frame to stop them sliding down and forcing the seat cushions out...as this happened with our old sofa, we thought it was a great idea. Order delayed due to the start of COVID ,understandably. All delivered eventually early March. Within 2WEEKS we called and said we wanted a refund, the whole suit was massively under stuffed and provided no support whatsoever, it was like sitting on a pile of scaffolding poles. The “ great design idea” Velcro was absent , obviously only for display models and the whole thing looked shocking. Informed that an engineer had to come out to assess, but due to lockdown this too would be delayed. Engineer arrived weeks later, took photos and tried his very best to “ plump up” the non existent stuffing in the suite. Said his report ,which we should get a copy of, would be ready in 24hrs. Three days later we had heard nothing, and here began the long game of telephone hockey than ran well into extra time ...... Several New staff explained that the guy who sold it all to us was no longer employed , the manager was on holiday , the women who answered the phone , seemingly from way back in March was “ new in the office”....Then ! A Jake appeared, talked sense, did his level best to get our feelings put before the manager Jason ,even managed to get a copy of the damning report where the engineer marvelled at how a suite “ could look over 10years old in less than a month !” and tried to arrange for collection of this pile of shoddy workmanship. Several calls later FROM me, never returned, we got it all collected end of August .The delivery guy Said “ I am now in possession, you need to call the Office for an immediate refund”.....I left it till the next day, more calls , more “ I’m new here I’ll get the manager to call you back”.....I left it till midday Monday and refused to wait for the “ manager to call”......then was put through and received a refund to my card. Shoddy products, sold under a tissue of lies, ( made in Britain turned out to be Asia !) appalling customer service, overworked staff without the power to sort situations forced to deal with unhappy customers. Never ever again.