I ordered full bedroom furniture set. It was important to me that the dressing table had the stool and mirror. I was told it did. I ordered this with 2 bedside cabs a Tall boys and storage chest. Waited just over 8 weeks (as advised) and on day of delivery they only had half of the dressing table. They said they did not know where other bit was but if it was in the local store (left behind) they would bring it later that day. I heard nothing, left two answerphone messages, nobody got back. I rang on the Monday morning and told the store manager I was not happy as he told me it was actually in their store. Also advised him one bedside cabinet was very unsteady and rocking on the floor.He also told me the dressing table was not a set and there never was going to be a mirror with it. The lady who served me had only been there a couple of months, but he said it's human error and that they only have my word against hers. With his overall attitude I told him I was at the point of returning it all. I called them the next day and they said they would "source" a mirror from elsewhere. I said the "oak probably wont match" he told me that the furniture I had delivered from them would not exactly match as it is oak. I argued it did match in colour. They then sent Homeserve out to check the rocking side cabinet. He used a spirit level on my floor and said the floor is slightly out so he put a pad on the bottom of cabinet. Now I am no joiner or expert but I could not understand how the cabinet rocked in its position and the other side cabinet did not rock in the same place. He just argued the floor was unlevel and that was that. After he left I decided to keep it.. I had not used it so far and had a cover over it. then I noticed a scratch on the storage chest and the lid did not stay flat it springs back up! when looking properly at the drawers I saw that they are uneven, flush on some sides not on the other. they said that is just the way they are built! By this point I was furious..I went to the store, again not sympathetic to me..only offered to repair or exchange! I said I was very unhappy with it all I did not want repairs or wait 8 weeks for exchange but they threw in the 25% cancellation fee.. I felt at this point I would rather pay that than give them the balance of the order..I said I would take it further they said go ahead. I will try but never use them again.