I purchased some sofas after finding the ones in store very comfortable. As soon as they were delivered they did not feel as comfortable. I thought maybe we just needed to wear them in a bit but no, they got worse over the next year. So bad that I complained and they kindly agreed to replace them, with exactly the same sofas which have again become uncomfortable so much so that you feel a bar of wood in your back. I went back in store and sat on the set that sold us and they are extremely comfortable as I had remembered. I told the person in store this when they asked if they could help, they said call customer service. I won't buy a sofa that I cannot check first as I feel stores like this put high quality versions in their stores and send you cheaply made replicas.