This was my first purchase through Gardening Direct - I purchased 12 plants in total - 3 varieties of Osteospermum to fill a nice gap in my garden. They all had a 7 to 10 day delivery window detailed on the confirmation email. 2 weeks later I still had no confirmation of delivery dates and had to chase them up. They told me that 1 item was delayed coming in but the order should be dispatched soon. 4 days later I then receive an email stating that just one of the varieties has been dispatched. When the delivery of this one variety arrives, it is not the one detailed on the email confirmation and so I'm left wondering where the other two parts of the delivery are. Hearing nothing else, I then query this and am told that the variety that they were waiting to come in which delayed the order initially and which I was promised was now in, was in fact still out of stock and so they offered me a refund. No options given to pick another plant or wait for it to come back in stock. There was also still no sign of the third variety either. I wait a week and still no sign of the other variety and so I chase them up yet again. I'm then told that "there was an issue with transit of the product". No other explanation, no offer to resend the plants out, no apology for them not informing me earlier, just another offer of a refund which I'm still waiting on. I emailed back to express my unhappiness - I ordered 12 plants of three different colours and ended up with just 3 of the same colour, not nearly enough to fill my garden space. I was hoping they would offer a gesture of good will such as returning the three to swap for something else or offer a refund. However they completely ignored my email which I found very insulting as a new customer. This is a terrible company. They promise stock and then can't deliver, their communication and customer service standards are awful. I would warn anyone to think twice before going with them. It's more hassle than it's worth.