Gardening Direct Reviews

Name: Gardening Direct
Address: Gardening Direct Saxon House 27 Duke Street Chelmsford, Essex
Rating: 1.00

1.0 Rating 7 Reviews

0 %

of reviewers recommend Gardening Direct

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About Gardening Direct:

Buy plug plants and garden accessories online from Gardening Direct. Our range of great value bedding plants, perennials and fruit plants will transform your garden!

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Phone:

0844 8846 535

Email:

customerservices@gardeningdirect.co.uk

Location:

Gardening Direct Saxon House 27 Duke Street Chelmsford
Essex
CM1 1HT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Abysmal poor plants never use again”

Helpful Report

Posted 1 year ago

“Order placed 21st may been sat at depot since 29th may -12 days they won’t give a refund or replace order in this heat these plants will be dead my now! Shocking customer service-DO NOT USE!”

Helpful Report

Posted 1 year ago

“If we could give 0 stars we would! Absolutely shocking. Sent wrong order. Contacted customer services. ABSOLUTELY SHOCKING! We have never been spoken to so badly EVER! AVOID AVOID AVOID. We’re so angry still shaking. Patronising, rude to be honest words can’t express the level of incompetence and lack of customer service skills. Just please don’t waste your money.”

Helpful Report

Posted 1 year ago

“This was my first purchase through Gardening Direct - I purchased 12 plants in total - 3 varieties of Osteospermum to fill a nice gap in my garden. They all had a 7 to 10 day delivery window detailed on the confirmation email. 2 weeks later I still had no confirmation of delivery dates and had to chase them up. They told me that 1 item was delayed coming in but the order should be dispatched soon. 4 days later I then receive an email stating that just one of the varieties has been dispatched. When the delivery of this one variety arrives, it is not the one detailed on the email confirmation and so I'm left wondering where the other two parts of the delivery are. Hearing nothing else, I then query this and am told that the variety that they were waiting to come in which delayed the order initially and which I was promised was now in, was in fact still out of stock and so they offered me a refund. No options given to pick another plant or wait for it to come back in stock. There was also still no sign of the third variety either. I wait a week and still no sign of the other variety and so I chase them up yet again. I'm then told that "there was an issue with transit of the product". No other explanation, no offer to resend the plants out, no apology for them not informing me earlier, just another offer of a refund which I'm still waiting on. I emailed back to express my unhappiness - I ordered 12 plants of three different colours and ended up with just 3 of the same colour, not nearly enough to fill my garden space. I was hoping they would offer a gesture of good will such as returning the three to swap for something else or offer a refund. However they completely ignored my email which I found very insulting as a new customer. This is a terrible company. They promise stock and then can't deliver, their communication and customer service standards are awful. I would warn anyone to think twice before going with them. It's more hassle than it's worth.”

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Posted 2 years ago

“Ordered a hanging basket on 27rh May, still waiting for it, now the 13th June...don't recommend”

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Posted 2 years ago

“Don’t use them! See Trust Pilot for my original review! Nightmare, even allowing for Covid problems. So disappointed in every respect.”

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Posted 4 years ago

“Cannot deliver correct size of plants bought ‘mega’ size got small plug plants complained via web form no response called their ‘Uk’ number on my mobile to find it’s an ‘out of Uk number ‘ costing me £16.50 in call charges - no obvious warning of this - held on call answering for 25 mins out of 35 min call -”

Helpful Report

Posted 4 years ago

Gardening Direct is rated 1.0 based on 7 reviews