This is the worst garden plant company that I have ever dealt with and I have been an experienced gardener foe 40+ years. When I reported that only 3 of the 10 Hostas, I purchased had grown supplying photos, they took ages to reply, when they did reply, the reply was very unhelpful, blaming Covid etc., when I contacted them again asking for a refund they have eventually given me this standard reply, which is rubbish and incorrect: - Hello Terry, Thank you for very kindly sending over the photographs of your plants. With regret, this plant is not covered under the terms of our 5 year guarantee for free replacements. We would ask that if there are any problems with any of your plants on delivery, you notify us within a maximum of 14 days to allow us to put it right for you. With regret, I am unable to help you with this any further as you have been in possession of your plants since ------------------ prior to notifying us of any problems. We find it best to advise you of the plants that are covered by the terms of our 5 year guarantee at the point of purchase. Please appreciate we have thousands of plants within our ever increasing plant portfolio and this changes regularly due to seasonality, We provide a list of product reference codes that are covered by the guarantee on our website. There are certain plants we supply that will either perish due to seasonality or will easily perish if they are not given the necessary care and attention, for this reason your plants are not covered by the terms of the 5 year guarantee. I can only apologise that I am unable to assist you any further with this matter on this occasion. Kind regards Sam This is just a standard letter that has not been correctly filled in, that is how bad they are. Never, Never order from this company!