I had previously ordered from this company and everything went well, good quality plants which arrived very quickly. This latest attempt has been a disaster as the plants arrived virtually dead. I complained and sent pictures with measurements as requested. I was told it had been passed to the horticultural team who would be in touch "soon". The plants were ordered on 22nd July so this has been an ongoing complaint for well over three months. I have sent e-mails on a regular basis but like other reviewers, have had no response. I now know, that provided everything goes well, satisfaction is guaranteed but if you have a problem, customer service is non existent. They obviously hope that if they ignore you, you will go away .I have now lost the will to continue with this as it is obviously pointless and I have wasted enough time and energy on this £41.00 purchase. I have learned the hard way not to buy from this company ever again . All I can say is "BUYER BEWARE"