What a sham this company are!! Complete joke! First complained at the beginning of July 2020 after delivery of awful plants & been emailing ever since for a refund - which obviously I've never got - & we're now into mid November. Been fobbed off a few times, or no reply to my emails, just as others have said. See below copy of my first email to them.... Unfortunately I have to complain about the Sempervivum Houseleeks, of which I ordered 5 packs. They arrived last Saturday in a complete mess. They were in two boxes, but one box had many of the plant leaves broken off. A lot of the plants anyway were of a poor standard, they were yellow & dead, & some had turned into a squelchy mess & were basically rotten. On top of this I’m not happy anyway with what I’ve been sent. Your advert on the website shows a large variety of types & colours, & states that the plants will be an assortment of colours, typical of those pictured. However what arrived were only three different types, two plain green & very similar to each other, & one other, also green but purple tipped. I specifically ordered five sets of ten plants as I wanted the variety of colour & type to cover a large area, & I thought that I would definitely get a good variety of colour & type with a large order. So I definitely wont get this now. Also the Hebe Heartbreaker were both very dry & starting to turn yellow. Overall I’m not at all happy with the order; I’ve had to wait nearly seven weeks since ordering, & then to get this poor selection of houseleeks, which was the main item I wanted, it’s a complete disappointment. Please see the photos attached. Half of the photos are here & I will send a second email with the other half. I’d like a refund as its not acceptable to pay £49.95 for the poor quality & lack of variety of plants supplied.