OMG - why did I not look at the reviews first! I ordered two small Xmas trees on 29/11. They stated can take up to 10 working days. 10 working days arrives - no trees. So I contact them by their limited webchat service to cancel my order as it will now arrive too late. They say they won’t give refunds if orders are in picking status.. the order has been at picking status for 5 days! (Basically a scam to ensure no customer can cancel orders when frustrated at the long wait for their order). They have no idea when it will be delivered but still won’t give a refund. Absolutely appalling customer service. How is this company still in business - how??