I ordered 2 x Thai constellation and received 2 x monstera albo instead (like many others) We have now formed a Facebook group called gardening express uk complaints.
If it wasn't quite so serious I would probably laugh, particularly at their explanation. Apparently, the plants we received are definitely thai but a new type grown by their supplier. They have longer internodal spacing and the variegation improves with light. Pahahaha my god you couldn't make it up.
This company literally have no idea. We have lots of specialists who have confirmed they are in fact albo. We have even been in contact with the grower 'urban wild' as their label and plant passport were in the pot. Gardening Express have said the labels are generic and used by many companies and stated urban wild are not their supplier. Ok so that's completely illegal, nice.
Urban wild have confirmed they are their ALBOS and that they do not sell thai constellation. They state they do not know Gardening Express so we assume they bought through a middle man. Maybe they gave the wrong info but the fact that Gardening Express aren't budging is infuriating. They must know the truth by now.
They are standing firm on them being correct even though we have literally proved otherwise. Then, they finally agreed a return for a full refund however based on reviews a lot of us won't be returning because we don't trust we will get our money back at all.
Absolute farce of a company.
ETA I didn't return so no refund but it won't let me edit below
4 years ago
Gardening Express has a
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