I recently ordered some tea berry plants. They originally said that my order would take 3-5 days to ship. I thought this to be reasonable. Then they said it could take 10 days, then 20 days. I tried to cancel my order, but they did not allow this, as you have to cancel within 24 hrs. Once more, you can no longer 'chat' with them; you have to fill out a 'ticket' e-mail. So, I went to Cowell's Garden Center, in New Castle Upon Tyne, for the same order. They shipped my order and DELIVERED the NEXT DAY. They kept me abreast with my order every step of their shipping process -- including exact times of shipping/delivery, a pic of the delivery person, AND a pic of my package at its destination. Now that's service, which is everything!