First of all this is the first review that I have ever written and that is because I am completely disgusted with the poor quality of the plants and even more disappointed with the lack of communication from customer services, I bought 3 house plants to give for Christmas presents and they arrived on 23rd December. They were in such a poor state I could not give them away as gifts. The orchid was covered in insects and webs and had to be washed on arrival and the flowers dried up and dropped by 30th December. There were very few buds on the Christmas cactus and these all dropped off without blooming and the African violet had few leaves and many flowers that were dried up on arrival and had to be dead headed again by 30th December. So I emailed a complaint and sent photos on 30th December. I got a reply referring to the purchase of a tree so I emailed a reply with more photos and have not even had a courtesy reply. I emailed to say I was disappointed to not have received a reply. Still no reply by today 8th January