Absolutley appalling customer service, I purchased 2 planters at a cheap pricepoint, they were extremely sub std, and damaged, even at this price. I would have returned them but the cost to return would have amounted to the cost of the items. So I raised a ticket on their system to complain, the ticket was closed, without them making any contact with me. I have sinced raised several more tickets with the same results. I feel they have dumped these unwanted stock and are now totally ignoring my attempts to complain. If I treated my customers with the contempt they are clearly showing me and ignored my customers issues I would be sacked. DO NOT USE IF YOU VALUE CUSTOMER SERVICE.