We bought several plants, some arrived in bad state, some where ok, the problem is that any come back to Gardening Express results in no resolution, they continually fob you off with your complaint saying you are important customer to them but nothing actually gets resolved. We have managed to save two plants which came root ball all out of its container, we have not been able to save two cordyline plants which were £42 each, the leaves brown and dead, clearly left their warehouse in that state. We have been unable to get any response for over 6 weeks now despite hours waiting on the phone to speak with someone, online chat also complete waste of time. My advice avoid this company.