I wish I'd read the other reviews. I am still waiting for a response from them and have written to Chris Bonnet. Very poor experience. Plants arrived on time and well packaged but they should never have left the nursery. Small semi-evergreen climbing hydrangea at £39.99, suffering from rust and mildew, all new shoots with dead and crumbling. Trying to coax it back but does not look hopeful and it may have spread to the Acer that was packaged with it. Appalling customer service. I'll stick to direct buying at the nursery in future. Expensive mistake. I would not be posting this if I had had some sort of reply from them.