Bought a pair of Van Gogh Tuscan Totem Pole Cypress Trees - Cupressus sempervirens 175-200cms from Gardening Express last August. Not impressed. They arrived on time. But they were very spindly and thin compared to the online pictures. Planted them right away and Keir then watered and cared for since. They have never established over the spring and are slowly turning brown, all the frond ends are dying off. No problem I thought. Gardening Express offer a 5 year guarantee. Just send them back and get two free replacements. They say on the website... "If any of these plants should fail to establish within this period we will replace them free of charge," No! Apparently these are not covered by their 5 year guarantee as they don't have one of their code references. My fault I should read the fine print. Beware, if you think your bought plants are covered by their 5 year guarantee. They probably aren't. I've spent about £2000 with them last year which counts for nothing when it comes to customer service. Won't be buying from them ever again.