Same as other bad reviews here. Bought larger acers to avoid waiting for them to grow.Sent frost damaged poor plants. Raised tickets unanswered ,robot chat,personal chat for two days doing their scratch the stem test ,I snapped it to show them it was dry and dead ,eventually told send it back at my cost[how can I send large plants plus the cost].and keep and try and claim back with their 5 yr guarantee.Company set up to rob you and they kick the can down the road until you give up. Not me,trading standards and credit card company and solicitor if neccesary .worst company ever dealt with.