diabolical experience. 2 dead plants arrived. Whole load of palaver with uploading photos and getting a response from their 'chat' facility. Hardly a 'chat' facility when you wait 2 hours for a response. Finally they agreed to refund one and asked me to wait a few weeks to see if the other revived. No refund arrived. 2nd plant still dead. No response to chasing, no response on 'chat'. Appalling customer service. No other means of contact which I expect is deliberate. Wish I'd looked on here first. I cannot understand how they are still operational. Truly a waste of time and left with a really sad looking corner of the garden - which I had hoped to transform with two statement plants!