Appalling company. On Monday I received my gardenia plant which had been purchased as a gift. It arrived with dead and browning leaves that I’ve already had to pick off but more importantly only half a plant. Half had been trimmed away before shipping to presumably get rid of the dead. According to the description it was supposed to arrive in bud ready to bloom. I’ll be lucky if it blooms next year! It’s taken 3 days of constant Tweeting, messaging and using their chat facility to come up with being told plant it in the ground for a month to see if it survives. They didn’t take into account that it was a gift that had been purchased and what was I supposed to do, give them half a gardenia with browning leaves and say gardening express say plant it in the ground for a month and see if it survives. They even tried to insult my intelligence by saying that I’d left it still in the nursery pot. Of course I had I’d been waiting for a response for 3 days as to know what I’d got to do with it!!! Appalling customer care however it seems I’m not alone. There are a few people on Twitter which have been delivered a half dead or even in some cases a fully dead plant and Gardening Express have refused to do anything to rectify the situation. Please think twice before using this company. If your plants arrive in poor condition and not as described they don’t care and won’t give a refund or replacement!