Ordered a standard flaming bush £59.99 on Sunday. received a confirmation and receipt of said order within minutes. By the following Friday had heard nothing re my order. Checked online and discovered my order was no further advanced. then read various reviews on this company. So decided to cancel my order. Then found out there is no way to contact this company by phone. Then had to use their online chat support. I've attached a copied transcript of said chat to let you make your own mind up re this company's modus operandi. Just hope I live long enough to get a refund. Gardening Express Bot • Great! Please enter this now and we will connect you to an Agent as soon as possible. • 601042878 View 20/06/2021 Processing • I wish to cancel the order and have my card refuned • as there has been no contact since the order and your site said that the item was in stock on the day it was ordered. • have since looked at your reviews and profile and am not very impressed Donna • Regretfully we are unable to make the requested cancellation to your order as you have asked as your order has reached a stage where it has been processed as outlined in your customer account. Our orders are all processed through a fully automated system which processes orders 24 hours a day, our team also bulk pick and pack the thousands of orders we receive on a daily basis, this therefore makes it impossible and can cause disruption and delays in the processing of your order. We receive hundreds and thousands of orders on a daily basis during our busy season and are doing our very best to ensure we fulfil our lead time obligations to our customers. We would like to thank you for your understanding and we look forward to the packing and the dispatch of your order. Please do bear in mind that we offer a full no quibble refund within 14 days of delivery. So please do feel free to return any unwanted plants to us once you have received them. Our returns and refunds policy can be found on our website here. • you look forward to the picking and dispatch of my order but cannot advise me as to when that might be even though you have had my order since sunday last (it is now friday) • you will forgive me if your response doesn't fill me with confidence. • screen shots taken btw Donna • Our average dispatch dates are 5 working days but in our business periods can be between 7-10 working days. • I do see you are no longer active and online to speak with me and therefore I will close this chat. Please do rest assured my message is here waiting for you should you return. Please do come back to us if you require further assistance. • so when can i reasonably expecd delivery of the product i ordered from you? Donna • Your order should start to be prepared for packing early part of next week. As soon as it has been dispatched, you will receive your tracking information. • I do see you are no longer active and online to speak with me and therefore I will close this chat. Please do rest assured my message is here waiting for you should you return. Please do come back to us if you require further assistance. • Quite obviously unlike Elvis, said product has not yet left the building. So in effect you have just sat on my order for a product that according to your website was in stock at the time of ordering, for the last five days. • you are still replying with Vagaries that leave me no further ahead and that is why i wish to cancel the order. if as you say i am able to cancel my order on delivery, with as you say, my right to a "no quibble refund". i am just trying to save you the cost of the carriage. I think I would be better advised to seek a refund via my bank. Samantha • Hello with regret we are unable to cancel your order at this stage , please do decline the delivery if you wish and we will process a refund once we have received the plants back with us • I do see you are no longer active and online to speak with me and therefore I will close this chat down. Please do rest assured my message is here waiting for you should you return. Please do come back to us if you need further assistance. • Hello, are you there? • Hi Samantha Samantha • Hello • yes i'm still here • the other lady informed me that it would not be either picked or dispatched till early next week so i really don't see the problem Samantha • with regret as outlined on you account you can only cancel your order within 24 hours, this has now gone through our processing system so we are unable to cancel this at this stage • even though the product has neither been picked or dispatched Samantha • please do accept mt apologies for any inconvenience caused if you wish to decline the delivery please do so • i can just imagine how long it would take to get a refund out of you guys which is why i will be taking it up with the bank 10 minutes ago S Samantha • once again please do accept my apologies if you wish to decline the delivery please do advise us once you have done so and we will process a refund, please rest assured if I was able to cancel the order I of course would • i have saved the screen shots of these conversations to forward to my bank to back up my claim Samantha • I am sorry I was unable to assist you today thank you for chatting • not at all Samatha i know your only doing your job as was the other lady Samantha • thank you , please do have a lovely weekend • you too i feel like i've found a couple of pen friends lol bye