If I could leave zero stars then I would. Placed an order for multiple items for over £100. After a 10 days I received less than half of my order and one tree was dead. I received an email to say 2 of the items were to follow (in reality it was 6 items that were not delivered) I sent an email to complain about half the order being not received and the dead tree on 11th June. I have received no reply other than an automated email to say to use the live chat facility. I have tried this 4 times. Nobody responds to you. I waited 3 hours and then once i gave up, i noticed someone responded to say your items will follow in 48 hours. It's been 2 more weeks and nothing has arrived. Ive tried the chat again today and asked for a refund. I sat waiting for 2 hours and the same thing happened. Once I gave up and they could see I was inactive on the chat, they replied and said your items will follow. Its completely horrendous customer service, they take your money and do not deliver your items.