I purchased a bare root quince tree for nearly £30 in May. The plant arrived bone dry and looking dead, but the advice sheet said that was normal. And that there was a guarantee as some plants fail. We planted and watered as per instructions, waited a few weeks- nothing. In early July I scraped back some bark as per the instructions and found it dead underneath. I contacted customer services to be told that this plant is exempt from their guarantee and I had had it for too long- BECAUSE WE WERE WAITING FOR IT TO ESTABLISH!!! DO NOT BUY UNDER ANY CIRCUMSTANCES. We will be applying for charge back via our credit card for faulty goods