always default o a delayed order mode. Had my order over 15 days, now just passed it to the Nursery team for picking packing and then organise collection and delivery. Customer Service is non existant. You cant speak to them whatsoever, or e-mail. The only chance is a chat help line. so you are forced to use that. However the chat line isn't manned either and a standard message always comes up, currently answering queries in 2 hours?? What? Zero customer service focused. I am going on holiday and concerned that the order may eventually show up whils I am away on hols and then just die as I'm not there to recieve. However, despite 3 seperate attempts to alert them to this and try and fast track before I go away have had no response. you cant just sit on the endo f a chat line for over 2 hours hoping that someone comes and check it and responds. So you get no answer. They must just ignore the old chats where the sender is not still on line. Have just spent another hour searching thir site, searching the internet but no way of contacting. However, you come accross literally hundreds if not thousands of bad reviews, danming reports and complaints about the company and their customer service or distinct lack of it. Need reporting to the OFT and investigating. They are just a glossy front end sales machine , with inadequate staff numbers, very bad management and zero interest in the customer other than flogging them as much as possible , taking your money, then just ignoring you. very very very poor. Shocking Company and the worst customer service I have ever experienced. Have zero interest in their customers. otherwise they would react and do something about these 1,000's of shocking reviews and testimonies but they don't and they have been going on for many many years continually. Abysmal Service. Should be zero stars, but not able to give zero. Still have had no response at all. Every order I place has been the same but I promise myself never again, but keep getting suckered in by their glossy advertising on Face book and the internet. This time is the Final. There competitors quote in stock same day dispatch etc. Gardening express your lucky if you get it within a month by which time its past its best, out of season, already flowered, , deteriorating etc and the tiniest plants feasible. Too small really to sell on, but Gardening Express are selling them. Avoid at all costs. Check out the other suppliers who are reputable and please check out their reviews.