As others have said, why isn't there a 'no star' option for reviewing this company? I ordered a tulip tree and received a bare root plant. I soaked it then potted it up and waited, and waited, and waited. A month later and no sign of life. So then I waited for 2 hours on their 'live' chat to get through to someone. I uploaded photos, including a scraped bark test, and was told that all I had to do was send it back and I would get a refund. I duly sent back the stick and waited, and waited. Nothing. I tried to get back onto the live chat but after waiting for 50 minutes (when it had said a wait time of 45), it then suddenly announced that the wait would be 'several hours'. Suffice to say I am now going down the chargeback route and will never use them again.