If there was a zero star I would give it. Disgusting, disgraceful, unemphatic, uncompassionate, rudest company I have come across. There are no ways of contacting them either by phone or email, just their silly online chat forum which takes hours for them to answer. They do not honour their 5 guarantee shrubs and trees, like Large 4-5ft Magnolia acuminata Blue Baby, they sent out a bare root and expect you to send it back in 14 days if it does not flower or sprout leaves. I paid £30 for this tree and left it for 5 months, did a bark test, and it was dead. They were very rude when contacted online (transcript copied for court purposes) and would do nothing cos I had to send it back in 14 days, cr*p, rude, unruly staff, disrespectful, unhelpful, the owner, CB is not interested in feedback even when contacted by LinkedIn. Disgusting, if they want to survive they need to change their business model for sure. Try well known companies like Suttons, or the RHS. This company is really for the dunster for certain. DO NOT BUY FROM THEM YOU ARE WASITING YOUR MONEY. I have now had to get CAB and Trading Standards involved as the item is not fit for the purpose and promise, will take them to court over this of needs be.