I bought a bare root tree and planted it the day it arrived. No sign of any growth after a few months but checked gardening websites and it said bare root trees take some time to develop. After 3 months of the tree showing no signs of growth I contacted Gardening Express but was told the purchase was not covered by their 5 year guarantee and I should have contacted them within 14 days of delivery. I tried to explain it wasn’t possible to know in 14 days if there was a problem as bare root trees take much longer to show signs of growth. I am waiting for a reply as I asked it to be referred to a one of their supervisors but no response to date. Another dissatisfied customer who will not be making any more purchases from Gardening Express. .