1) delivery was delayed with no communication. One day i receive a message saying my plants will be delivered on the same day which meant i had to change my plans to ensure i was at home. Also, the only delivered half of the products, the other half was delivered on a different day, again, with no notice! 2) the plants look dead and damaged. My lavender is completely dry, the wisteria looks much smaller than promised and damaged. 3) they have changed the price on the wisteria just after i bought it. I bought it for 79 pounds and few days later they changed it to 45. They have a PRICE PROMISE in their website but they can't even keep their promise with themselves! i spoke to the customer service, sent them pictures and explained the situation and they told me that the plants look a bit dry but they will thrive once i put them in the soil, yeah right! they also said they can't do anything for the discount on the wisteria. This is surely the last time i buy from them.