Took 4 weeks to arrive. When it arrived all items were packed in the same box squashed together, on top of each other and some upside down. I ordered 3 trees, 1 Bush, 6 succulent plants and 2 large pots for trees, basically squashed in a box 18" x 18" maximum. The succulent plant pots squashed, 9 small heads broken off plants. The Bush had 2 broken stems and the smaller tree was damaged with twigs snapped. It was like, let's see how many items we can squeeze in the box to save on postage, sod the care of the plants. I have ordered trees elsewhere from other suppliers and they come in individual boxes each. Needless to say I won't be recommending them to anyone. If you want to contact them, good luck, as website contact details take you onto questions and answers, but no messaging facility. I replied to ask where they were by the first email received confirming order, and in fact asked if they hadn't posted them to refund me and I will go elsewhere. No answer, but a week later received an email confirming being picked, waited 3 weeks by now, how long does it take to pick them! Then had to wait for delivery. It was with the delivery driver for 5 days, so no watering during that time. Wish I had read reviews before ordering from this company.!!