Ordered some plants and got told of the dispatch date and was given a Hermes tracking number. The order went into a sorry there is a problem so you know that something has gone wrong at the Hermes depot. I have tried desperately trying to speak to the people from Garden Express via their chat which is difficult as I have to work myself so cannot just sit there waiting for a message back. They keep giving me the same lines. Hermes still saying the same over a week ago and trying to get a refund is very difficult with their very strange messaging customer service. Very easy way to steal people's money as they just ignore you. So I have paid for something I have never received and they will get paid again when they claim from Hermes. Disgusting thieves