I ordered an Acer for my neighbours 50 wedding anniversary as I knew she loved them. When it arrived 4 days after it left them. I gave it to them to open. I have never been soo embarrassed in all my life, as they opened their present excitedly the tall box in came in. The Acer was tiny near the last third of box like a dead dryed out twig! The image they post on the internet it looks beautiful in a square pot, Japanese shape All I could do was apologise when I saw the disappointment on their faces.I said never mind there is a 5 year guarantee so will get them to replace it. Since then unable to contact the Company by phone or message, finally after several failed postmaster general sent an email with images of the ripe off plant. I don't know how they are getting away with it. Please don't buy from this despicable Company. If we don't get it sorted within 25 days we will be getting our credit card Company to see what they can do. I suggest everyone does the same. Thanks for reading this review