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Roger D
Please Stay Away! No circumstances that I recommend Gardening Express I bought 2 bare root magnolia trees from Gardening Express in late April and planted them following guidelines from several websites. In the intervening period the trees did not become established. I contacted Gardening Express to find out what could be done and effectively the 'customer services' agent Cassie pushed any responsibility back to me. I assumed that quality checks would have been done on the trees before they were shipped but apparently I should have been doing a bark test when the trees arrived to ensure they would awaken from dormancy. I was also meant to contact them within 14 days if I thought the trees would not establish. My understanding is that trees can take a few months to show any signs of growth, so again I was pushed back by their 14 day return policy. This is a good point to add that you are responsible for the costs for any returning 'faulty' plants. The great 5 year guarantee is not so great, it is only limited to certain plants, check the small print - of course the trees I purchased were not included So in short .... they put the onus on the customer to identify poor quality plants that they have sent out, don't give you sufficient time to complain and charge you for returns. There are no circumstances that I recommend Gardening Express. Please stay away!
3 years ago
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Gardening Express  has a 1.2 average rating from 1,702 reviews

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Alice, Customer Support

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