Received 6 @ £1 red soggy wet poinsettias, didn’t expect much, for £1 but expected them to have red flowers. As they were for the graves at cemetery and crematorium. I could imagine what they say to me if I’d put them on their resting places. Also I paid £18.00 for Luxury pink poinsettia, but more rotten wet soggy leaves, 5 flowers on it, but one stem was broken, another stem stuck in pot no roots on it so presumed broken off and just stuck back into the dirt, so down to 3 flowers, of which all had rotten decaying leaves, looked liked they had been squashed to get it into the packing, so luxury poinsettia was no good. Also got 5 tea berry bushes, yea, wet rotted leaves again berries on all five were either on the bottom of box or rotted on bush, with exception of two which I could use, if I turned rotten part to wall. So after 4 days of trying to get someone to answer on their auto Bot, I managed to send Autumn photos of what I received, along with how they look now. Then Had a reply from Tia - nothing wrong with plants, they were dry and thirsty from their delivery! Did she not read Soggy Wet rotten leaves, they were too wet! They will pick up after a few days! I’d already Sent photos from arrival and the days after! But they are poinsettias this is their season, so I have to wait for them to get better and pick up! I wanted them for Christmas not Easter!!! But if I post them back within 14 days at my expense ( it’s took me 5 days to get through to a person, or was it a person?) So if they think I’m going to pay return postage to get plants back to them, for them to say, they are living plants so will revive given time. So you cannot have a Refund - I’m not a gardener, hence why I bought flowering plants from them! I’m not going to waste more good money on anything else from this company. But it could probably an automated message again, about plants and no refund, otherwise why would anyone with any amount of common sense tell me the plants were dry and thirsty from the packing and delivery journey, when I’d said all the way thru, the plants were wet soggy rotten/rotted leaves and flowers. Yes they may pick up, and have some resemblance of a plant, but not in time for Christmas. So I’m advising all my friends and family to never shop with GardeningExpress. I’d rather give my money to charity. As for their customer support, it was. Auto Bot, who then put you thru to next available assistant, but then it seemed to go to auto again after sending photos. My actual questions I was asking didn’t get answered, when I said Autumn are you there? Have you got the photos? So I think the service person is there but as soon as you start loading photos they go to someone else get them to auto input photos, I signed off it after wait 16 minutes with no reply from anyone. After trying to get thru again I notice a red circle with a number on it by the chat purple button. That’s when I got message from Tia saying plants alive no refund, if I don’t like answer I can send them back at my expense etc. so still not actually spoke to a person who answered a direct question. Straight back to me.