Two weeks I ordered 3 poinsettias and clicked the option to include the pots for them. They arrived and looked nothing like what was advertised and all 3 plants were dead. I sent them photos and they said happened in transit but that just isn't possible. The soil wasn't dried out but all the red leaves just dead and fell off within a day. All now in the bin. I asked for a refund and they just refunded the plants and not the pots they arrived in nor the postage. They said I could return the pots and pay for the postage to return them and that they would not refund the original postage even if I returned the pots. So I have 3 pots that are tiny and I have no use for them other than the plants they came in and they want me to remove the plants from the pots and spend more money to post them back to get a refund for them. They want me to pay more money for the privilege of being sent dead plants. Worst customer service I have ever come across. I won't be buying anything from them again. There are much better online companies who deal with customers fairly when things go wrong. I have reported them to Trading Standards following Citizens Advice Bureau help and I suggest others do the same. When things go wrong I expect a Customer Service department to resolve the issue and not expect customers to be out of pocket for the arrival of dead plants that I have now replaced through another company. I even asked for replacements and was told they didn't have any left but they are still for sale on their website.