Last year in autumn I purchased a clematis from Gardening Express, and was very disappointed in the condition it came in, as it should've been healthy in the month I received it, yet all the leaves were dead and falling off, and I was just left with grey dead looking woody stems. I reported the problem straight away, and upon request of the GE chat agent, I cut a couple of the stems to see if there was any healthy looking sap in the stems. There wasn't. I sent photos of proof, but was told to wait until this year (March 2022) to see if it would come to life. The plant still has no signs of life, so I approached Gardening Express through chat again, and was just told to send it back...Not happy about that, having already spent £17 for a dead plant...Ridiculous that their policy insists that the customer has to pay return postage costs, even for a plant reported dead on arrival. I will AVOID in future...