Recent reviews reflect a poor performance; this is no surprise to me. My review is in line with those. I purchased 3 magnolia trees from Gardening Express on 9 June 2021. Although the trees were entirely bare of growth, I was assured that the trees would flourish in due course. THIS DID NOT HAPPEN. I contacted the company recently (some 8 months after purchase) through an on-line agent. After a series of exchanged messages and some photographs from me, the company agreed the magnolias were dead. My only option, to quote the company, was to return the trees by post at my expense (under the 5-year guarantee). The company would then replace them. This was unacceptable to me; I had clearly been sold an inferior product and was seeking a full refund. I did not wish to receive more trees from this company and had no intention of increasing my costs. I exchanged several emails with the company but its ‘cut and pasted’ responses ignored my comments and failed to response satisfactorily to any of my requests. If anyone is thinking of using this company, I would warn against doing so. I have learned that if any customer identifies a problem outside the 14-day period that the only recourse is to return the plants, at one’s own expense for replacement plants. Bottom line, if this company sends you a product that is dead, it will cost you money to return the item! That is a very poor business model and one I would avoid at all costs. DO NOT USE GARDENING EXPRESS.