Purchased two compact standard Photinia trees order 601273860. When they arrived they didn't look anything like the photos on their website. There was some new growth appearing but after a few days this started dying. As it is impossible to phone or email them I contacted them through their truly dreadful unhelpful and rude online chat. I sent photos as requested but they weren't interested and just blamed me for not looking after them properly and said I was outside the 14 days for a refund but in fact I still had a day left. Their website states that if I'm not happy with my purchase I can receive a refund within 14 days but this is untrue. I have and will continue to warn people never to use such a dishonest and disreputable company as Gardening Express.