The pair of bare root standard roses that I ordered arrived at the start of April. No care instructions provided, but as I own a variety of roses I knew to rehydrate the roots and get them planted asap. They were planted on the day I received them in pots with good quality compost with added slow release rose food and mycorrhizal fungi. They have been kept moist and inspected regularly for signs of shooting. I contacted Gardening Express today to inform them that one of the roses is definitely dead as it has turned brown. The other is attempting to shoot, but is struggling. I have never had this issue with bare root roses that I have purchased from well know rose suppliers. I provided photographic evidence, but I was told that they will not offer a refund/replacement because I waited longer than 14 days to contact them. I am unsure how I would know within 14 days if bare root roses without foliage are going to establish?! Aparently these standard roses are not covered in their 5 year guarantee either. Be careful when ordering from this company and check the T&Cs. They will make you jump through hoops when attempting to get a refund! This will be the last order I place with Gardening Express.