Inexperieced staff who attempt to fob you off when goods arrive "damaged"or "unsatisfactory " Submit photos of the bashed and squashed box the plants arrived Complete refusal to replace let alone refund. Use the full extent of the law sec 9,10 and 11 Consumer Rights Act 2015 and use " 'Chargeback' for breach of contract Don't mess around with these cowboys a k a Chris Bonnett and Co. Mr Bonnett ' C E O ' You can't even communicate via email The message you get is an automated reply to be directed to the dorks employed on the chat web. Exercise extreme caution with Gardening Express,take your money and refuse to help when things go wrong.