I ordered 3 different Clematis plants - 2 of them were healthy & now growing well in my garden. The third however looked dry and unhealthy when received, but I planted it and hoped it might spring back to life. One month later, the plant gave up completely. Customer Service then wanted me to pay for a courier to collect the dead plant, as evidence, despite taking detailed photographs both when first receiving the plant and a month later. Their response was "All our plants are checked for quality, condition and overall health prior to dispatch, both internally and by an external independent ministry (DEFRA), to make sure we are only sending out good quality stock to our customers" This statement is clearly inaccurate! I had no suitable packaging to return a delicate dead plant, nor was I prepared to pay good money to a courier for its return. It was actually more cost effective to buy a new clematis from a different supplier and this is now growing healthily. Customer Service at Gardening Express do not represent their company at its best and I will not be using this supplier again.