Raven zz plant arrived and looked okay but after a couple of weeks I noticed that the soil hadn't dried up at all, so I repotted it. When I did most of the roots had gone rotten, with a rotten rhizome too. I went to work sorting the roots out and reporting in fresh soil and got in touch with customer service who refused to do anything. Apparently because the two weeks had passed to return it, its rough. I've queried it but been told they recommend you repot the plants when they arrive (which plant parents know shouldn't be done) so they aren't going to do anything. Terrible customer service, avoid!!