As I was happy with my first order of Ilex Crenata, I ordered a further 25 of them to continue the hedging. However they looked like a different variety to my first order so I queried this with them. Despite photos and evidence that the two orders were different varieties (ie labels on some of the pots) they would not accept this and told me I could return them for a refund, although I would have to pay the postage. I’m not really able to package up 25 plants and don’t see why the onus should be on me to do so, as it is clearly their error. There is no phone number so you can’t discuss your queries with a person and the email responses are very automated and slow, perhaps AI generated as they don’t respond to specific questions. Hopefully the reviews will stop unsuspecting potential customers.