Truly appalled by the exceptionally… Truly appalled by the exceptionally poor service received. In 2023 I added some hydrangeas to a large border in my garden and this year decided to add more, 2 months ago I ordered exactly the same colour and variety and it arrived 2 weeks later and was subsequently planted. I decided 3 weeks ago to add 1 more- same colour and variety of hydrangea at a cost of £39.99, as well as ordering other items. The plant arrived yesterday, rather than being a dark ruby red it was pink, the leaves were also a different colour to my other hydrangeas, when I looked at the pot there was no label and the pot was different to the one my previous labelled hydrangea came in. I immediately contacted the company, sending photos of planted bed, last months order and yesterdays received order and both pots. Either the person in CS doesn't bother to read complaints or can't understand English. They have said there is nothing wrong as the pot photo shows the correct item....durrr... obviously not bothered to read, and they have sent me a form to fill in to return the plant at MY EXPENSE... This year alone I have seen around £600 with GE and only today noticed there is no telephone number to call to discuss Date of experience: 05 July 2024